At Stylo Footwear, we want you to be completely satisfied with your purchase. That’s why we offer a generous refund and returns policy.
Eligibility
What items are eligible for refunds or returns? This may depend on the type of product, the condition of the product, and how long ago the product was purchased. Some common restrictions include:
- Final sale items
- Personalized items
- Items that have been used or damaged
- Items that have been opened or unboxed
Timeline
How long do customers have to request a refund or return? This may vary depending on the product, but the typical return window is 7 days.
The return window may start on the date of purchase, the date of delivery, or the date of receipt of the return authorization number (RAN).
Condition
In what condition must the items be returned? Most products require that returned items be in new, unused, and resalable condition.
This means that the items should be in their original packaging and with all tags and accessories attached.
Process
How do customers go about requesting a refund or return? This process will vary depending on the company,
but most product require customers to contact customer service to obtain an RAN. The RAN must then be included on the outside of the return package.
Shipping costs
Who is responsible for shipping costs associated with returns? This may vary depending on the product and the reason for the return.
In some cases, the customer may be responsible for the shipping costs, while in other cases the company may offer free returns.
Exceptions
Are there any items that are not eligible for refunds or returns? This may vary depending on the product, but some common exceptions include
The following items are not eligible for a refund or return:
- Custom-made or personalized shoes
- Shoes that have been worn or used
- Shoes that have been damaged
- Shoes that have been returned without the original packaging
- Shoes that have been purchased on sale or clearance
If you have any questions about whether or not an item is eligible for a refund or return, please contact our customer service team.
It is important to note that a Refund and Returns Policy is a contract between the customer and the company.
By making a purchase, the customer agrees to the terms of the Refund and Returns Policy.
It is important to read and understand the Refund and Returns Policy before making a purchase, especially if you are unsure about the company’s return policies.
Refunds
We accept returns and exchanges within 7 days of purchase. It will be indicated on each product depending on the product.
Returned items must be in new and unused condition. The video must contain a clear and accurate video of the opening of the package, without interruptions or delays.
To return or exchange an item, please contact the company to obtain a Return Authorization Form (RAN). Please note that shipping cost when returning the item is your responsibility.
To request a refund, please follow these steps:
- Contact our customer service team at admin@stylofootwear.shop or (+91) 7602040737 to obtain a return authorization number (RAN).
- If possible, please repackage the item securely in its original packaging. Include a copy of your order confirmation or packing slip.
- Write the RAN number on the outside of the package.
We will process your refund after receiving and inspecting the returned product. Refunds are usually processed within 5-7 business days.
Returns
We accept returns and exchanges within 7 days of purchase. It will be indicated on each product depending on the product. Returned items must be in new and unused condition.
The video must contain a clear and accurate video of the opening of the package, without interruptions or delays.
To return or exchange an item, please contact the company to obtain a Return Authorization Form (RAN). Please note that shipping cost when returning the item is your responsibility.
To request a return, please follow these steps
- Contact our customer service team at admin@stylofootwear.shop or (+91) 7407170777 or (+91) 7602040737 to obtain a return authorization number (RAN).
- If possible, please repackage the item securely in its original packaging. Include a copy of your order confirmation or packing slip.
- Write the RAN number on the outside of the package.
We will process your refund after receiving and inspecting the returned product. Refunds are usually processed within 5-7 business days.
Exceptions
The following items are not eligible for refunds or returns:
- Items that have been worn or used
- Items that have been damaged
- Items that are personalized or made to order
- Final sale items
Shipping Costs
Customer is responsible for shipping costs associated with returns. However, for orders above ₹1499 rupees, we offer free shipping on all returns.
Questions
If you have any questions about our refund and returns policy, please contact our customer service team at admin@stylofootwear.shop or (+91) 7407170777 or (+91) 7602040737. We are happy to help!
We want to make returning your items as easy as possible. That’s why we offer free shipping on all returns for orders over ₹1499.
Simply contact our customer service team to obtain a return authorization number (RAN) and follow the steps above.
We hope this refund and returns policy is helpful!
